About the role

Pactum is looking for a systems-minded Partner Operations Manager to design, build, and optimize the operational infrastructure that powers our partner ecosystem. This role sits at the intersection of strategy and execution — ideal for someone who thrives on building scalable processes, owns the data behind partner performance, and knows how to make complex, multi-party programs run seamlessly.

You won't just maintain what exists — you'll build what's needed. You will own the systems, workflows, and reporting that enable our partner organization to scale efficiently, working cross-functionally with Sales, Marketing, Finance, Legal, and Product to ensure our partner motions run cleanly from deal registration through to payout. Your success will be measured by operational efficiency, program scalability, and the quality of insight you give the business.

This is an individual contributor role with meaningful growth potential as Pactum's partner function scales.

What you'll be doing

Partner program operations:

• Own end-to-end operational workflows for partner onboarding, deal registration, opportunity management, and partner lifecycle management.

• Manage and optimize the partner tech stack — CRM, integration platforms, and partner portals — to improve partner experience and internal efficiency.

• Build and maintain dashboards, reports, and KPIs that provide visibility into partner pipeline, revenue attribution, program ROI, and partner health scores.

• Design and document scalable processes for partner tiering, incentive programs, MDF and co-marketing fund disbursement, and compliance tracking.

Cross-functional coordination:

• Serve as the operational liaison between Partner Managers, Marketing, Sales, Finance, Legal, and Product to align on partner GTM motions.

• Collaborate with Marketing on co-marketing campaigns, joint messaging, partner communications, and demand generation activities that drive partner-sourced pipeline.

• Support quarterly and annual partner business planning, capacity modeling, and territory and account mapping.

• Build partner enablement plans that ensure operational readiness for new program launches, product releases, and partner events.

• Maintain partner contract compliance, audit partner data integrity, and enforce program policies.

What we think it takes to succeed

1. 2+ years in partner operations, sales operations, revenue operations, or business operations at a B2B technology or SaaS company

2. Strong proficiency with CRM platforms (Salesforce preferred) and partner management tooling

3. Advanced analytical skills — comfortable building models and dashboards in Excel or Google Sheets and BI tools such as Tableau or Looker

4. Experience designing and documenting operational processes at scale

5. Excellent project management skills with the ability to manage multiple workstreams simultaneously

6. Strong verbal and written communication skills

7. Familiarity with ecosystem and marketplace dynamics — cloud marketplaces, ISV partnerships, SI and GSI alliances — is a plus

8. Experience with CPQ, billing, or ERP systems as they relate to partner transactions is a plus

9. SQL or basic scripting ability for ad-hoc data analysis is a plus

10. High ownership, low ego — you build clarity out of ambiguity and don't wait for permission to make things better

11. Comfort operating in a high-growth startup where you'll need to build process, not just follow it

This is the place for you if...

• You believe the best work happens when passion meets purpose and you're driven to push boundaries. Pactum is an environment where you can truly shape an industry by building agents used by top global companies.

• You want to help define the creative and narrative identity of a category-shaping AI platform trusted by industry leaders.

• You thrive in a mission-driven, curious, and collaborative environment, actively shaping the future of enterprise negotiation.

• You are passionate about being part of an elite team that builds real-world agents used by some of the world’s largest companies.

• You have relentless hunger and ambition to push boundaries, never settling for the status quo, and always striving to reach the next level.

• You are motivated by the challenge to innovate continuously and see your work make a tangible, industry-changing impact.

• You believe in giving AI purpose and are driven to move the industry forward.

Our commitment to you

🌴 Unlimited vacation time. You decide how much and when.

🩺 Paid sick leave. Take the time you need, worry-free.

💼 Company equity. Share in our success.

💰 Competitive salaries. We benchmark industry figures so you don’t have to.

🎓 Learning & development. We support your growth through seminars, workshops, and resources.

⏰ Flexible schedule. Work whenever and wherever suits you.

🌍 Annual off-site retreats. Get inspired in real life.

🤝 Team bonding. Enjoy happy hours, activities, and cross-functional chats with fellow Pactonians.

❤️ Medical, dental, and vision coverage. Including US programs and EU/UK government plans.

🖥️ Office setup stipend. For remote employees to do their best work.

🌴 Generous national holidays. Including U.S. programs and EU/UK local holidays.

👶 Paid parental leave. Supported by US and EU/UK programs.